Q. I'm
having problems placing my order online, can you help me?
A. Please
follow the following steps:
- Select
the product you want to purchase and click the buy button. This adds
the product to your shopping cart (which you should see on the right
column of our website).
- Add
additional items to your cart by following step 1 or click "Checkout"
in your shopping cart to proceed to our Secure Checkout pages. The
checkout process consists of 5 steps.
- Fill
out the appropriate fields and click next until you reach our order
confirmation screen. You have done it! Thanks for your order.
Q. When will
my order be shipped?
A. We do
our best to ship the orders within 1 to 2 working days. Orders received
on weekends and holidays will ship the next business day.
Q. Do you
ship Worldwide including UK? What is the shipping cost?
A. Yes,
We do ship worldwide including UK. Shipping cost is determined by UPS.
To find out shipping cost, please place an order via our online store
and proceed as you were going to order the unit. Shipping cost will be
computed based on the information you provide prior to transaction is
committed. You can cancel the transaction if you did not like what you
see.
Q. Are local
taxes covered for International Customers?
A. No,
for international customers; local taxes, VAT, any freight surcharges
etc. are their liability.
Q. Does
power adapter that comes with iRecord works outside of USA?
A. Yes.
iRecord has a universal AC adapter (100-240V) covering USA and other
parts of the world. Additionally, it comes with inter-changeable blade
for different country power connector. By default, the iRecord package
contains a US type blade but we also ship UK, EU and Australian types
as well when it goes to those countries. When you order iRecord please
do mention and if we have a supply of particular country type of plug
we will ship it.
Q. I am
getting the following error "Your billing information does not match
your credit card. Please check with your bank.", please help.
A. This
error normally comes when:
Your
billing address mentioned on your credit card account is not the same
as you entered as a billing address, while placing the order. Please
check with the correct billing address from your credit card bank and
use it.
OR
Your shipping address entered in the online order, is not accepted by
your credit card account. You need to contact your credit card bank to
add that shipping address to your account.
Q. I am
getting the following error "Encountered an error in processing their
card", please help.
A. With
some international orders, some credit cards are not globally
participant in AVS (address verification system), such orders are
returned with this error. Please try using credit card which
participates in global AVS system.
Q. My order
did not go through, but looks like my credit card is already charged.
A. In
incomplete orders, your bank holds that amount for such a
failed/incomplete transaction, but after a couple of days the amount is
reverted back to your credit card account.
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